Affected services:

  • Voci - Licensing

AWS us-east-1 License Outage

Opened on Wednesday 10th February 2021, last updated

Resolved — AWS has resolved the core issue in one of the availability zones in use by Voci licensing and we have reverted our DNS to the us-east-1 endpoint(s). We expect Amazon to restore the additional availability zone shortly, but currently all services are up and available via the standard static IP endpoint(s). If any Voci services are not behaving as expected, please restart the service/server and contact support@vocitec.com if problems persist.

Posted by Stephan Koledin

Monitoring — Currently, the Voci licensing service is up and operational, but the AWS outage has forced us to redirect our DNS for license.vocitec.com to endpoints in the us-est-2. If any affected hosts cannot currently resolve to the us-east-2 endpoint, we recommend clearing any DNS caches and/or changing name resolution to a non-cached server. Name resolution should look like the following to avoid licensing errors/failures: $ host license.vocitec.com license.vocitec.com is an alias for ls-dr-us-east-2-ae226488f64c4f50.elb.us-east-2.amazonaws.com. ls-dr-us-east-2-ae226488f64c4f50.elb.us-east-2.amazonaws.com has address 3.129.157.101 ls-dr-us-east-2-ae226488f64c4f50.elb.us-east-2.amazonaws.com has address 3.18.169.45 Public nameservers known to currently be returning non-cached/accurate responses include: 1.1.1.1 (CloudFlare) 1.0.0.1 (CloudFlare) 8.8.8.8 (Google) 8.8.4.4 (Google) Additional workarounds include temporarily adding /etc/hosts entries to resolve license.vocitec.com for 3.18.169.45 and 3.129.157.101

Posted by Stephan Koledin

Monitoring — UPDATE FROM AWS - 12:45 PM PST We continue to work to identify the root cause of the event resulting in connectivity issues for some Network Load Balancers within the US-EAST-1 Region. Some Network Load Balancers in USE1-AZ2, USE1-AZ4, and USE1-AZ5 are experiencing connection issues for TLS (SSL) requests. Non-TLS (SSL) requests are not affected by this issue. We are also experiencing some delays in the provisioning of new Network Load Balancers and registration of new targets behind existing Network Load Balancers. We have identified the underlying subsystems responsible for this issue and continue to work towards root cause and resolution.

Posted by Leszek Wajler

Monitoring — UPDATE FROM AWS - 12:19 PM PST We are investigating increased connectivity issues for Network Load Balancers within the US-EAST-1 Region

Posted by Leszek Wajler

Monitoring — UPDATE FROM VOCI - New Load balancer created in us-east-2 to get around the AWS problem. Problem seems to be related to AWS us-east-1 outage.

Posted by Leszek Wajler