Affected services:

  • Voci - V-Spark

Major Outage -- Private and Self Hosted V-Spark Systems

Opened on Monday 14th December 2020, last updated

Resolved — Today, at 2020-12-14 15:44-16:40 ET, the Voci licensing system faulted during a planned maintenance activity, causing a number of V-Spark systems to shutdown unexpectedly. The situation was resolved quickly, but some systems/services may require a manual restart. If any self-hosted V-Spark systems are currently not available, please login via the shell and restart services to refresh their licensing: CentOS7: sudo systemctl restart vspark.service CentOS6: sudo service vspark restart Alternatively, if shell access is not available, a system restart/reboot will also solve the issue. If you have any further questions about this incident, please email support@vocitec.com

Posted by Stephan Koledin

Identified — Our engineering teams have implemented a fix and our support teams are working on reaching out to clients with affected systems to restore service. vspark.vocitec.com was not affected by this outage. Other Voci hosted V-Spark systems which were affected have been restored to service at this time.

Posted by Enrico Catanzaro

Identified — We are currently aware of an issue impacting private and self hosted V-Spark systems causing them to display the message: Temporarily down for maintenance Sorry for the inconvenience, but we are making some adjustments. We'll have everything back shortly. --- Engineering has identified the issue and is working on implementing a resolution. Updates to this issue will be posted here as soon as they are available. If you are experiencing this issue please open a case by sending an email to support@vocitec.com

Posted by Enrico Catanzaro